AccessoriesAt VEIPUS, we understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you.
We have a range of ways you can return an item.
Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under Local Consumer Law. For major failures with the service, you are entitled to:
- cancel your service contract with us; and
- a refund for the unused portion or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Faulty Goods Returns
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.
we may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. we reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
Please note: during the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair.
Quality Print Promise
We want you to be 100 per cent happy with your print and copy products. In the event that you are dissatisfied, we will re-print your order for free provided that:
- Subject to your rights under Australian Consumer Law, you request a re-print of identical affected product/s within five business days of collecting or receiving your products; and
- All affected print and copy products have been returned in the same condition as they were provided to you.
If you’re still not happy, we’ll refund your money provided that:
- Subject to your rights under Australian Consumer Law, you have requested the refund within five business days of collecting your re-printed products; and
- All affected print and copy products have been returned in the same condition as they were provided to you.
Additional things to know
If your products were delivered to you, we will cover the cost of re-delivering your products. If you ask for a refund, we will also refund any delivery fee you paid.
This guarantee applies only to the quantity of print & copy products which you are dissatisfied with. This may be less than the entire order quantity.
Print & Copy print guarantee does not apply to print & copy products which match a physical proof which you approved prior to production of those products.
Production times for reprinted products are the same as for the original order.
General Note about Returns
You must provide proof of purchase to make a claim and WE reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.
For Prepaid Business Services, you may cancel a service which you have activated and claim a refund for the unused portion if there is a problem with the service. Requests for the cancellation of a service may need to be submitted to the service provider.
If you experience activation problems with Prepaid Cards or Special Activation Codes provided by third parties, we recommend that you contact the third-party service provider for assistance in activating any credit entitlement, as we are unable to independently determine the validity of these codes.